Production Support Specialist - Remote

Overview

We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry.

In Short

• Support the growth of a vertical SaaS company.
• Ensure stability and seamless coordination between support, product, and engineering teams.
• Deep-dive technical investigation and operational excellence.
• Strong working knowledge of relational databases, specifically SQL Server and PostgreSQL.
• Experience with log aggregation and monitoring tools like Datadog.
• Ability to read and run application code for debugging.
• Proficiency with Git and understanding of version control workflows.
• Practical experience with cloud environments such as AWS, Azure, or GCP.
• Skilled in incident management and prioritizing production tickets.
• Excellent written communication for stakeholder transparency.

Requirements

• Strong analytical thinking for root cause analysis.
• Experience in alerting and coordinating emergency response.
• Ability to create and update SOPs and documentation.
• Must know when to escalate issues to engineering.
• Confidently act as a bridge between support and engineering teams.

Benefits

• Work in a fast-growing SaaS company.
• Be part of a team dedicated to transforming the industry.
• Opportunities for professional growth.
• Collaborate with cross-functional teams.
• Contribute to high-impact work supporting marketing efforts.