Customer Engagement Specialist - Remote

Overview

Join us for an exciting career with the leading provider of supplemental benefits, where you will play a vital role in supporting Medicaid recipients with their dental care needs.

In Short

• Provide compassionate support to Medicaid recipients.
• Answer 40-60 inbound calls daily.
• Capture and update member information accurately.
• Investigate unresolved issues and collaborate with internal teams.
• Work in a remote environment with flexible hours.
• Maintain confidentiality and adhere to HIPAA requirements.
• Demonstrate excellent verbal and written communication skills.
• Adapt to changing situations and requirements.
• Support underserved communities in accessing dental care.
• Work full-time, Monday to Friday, with shift flexibility.

Requirements

• High School Diploma or equivalent required.
• 2+ years of experience in a healthcare customer service role.
• 1+ year of experience in a high-volume call center.
• Proficient in Microsoft Word, Excel, and Outlook.
• Ability to work independently in a virtual environment.
• Excellent active listening and problem-solving skills.
• Must be adaptable and flexible.
• Experience with dental insurance preferred.
• Knowledge of Medicare or Medicaid claims is a plus.
• Ability to work unencumbered in a home office.

Benefits

• Competitive compensation package.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• Tuition assistance and paid parental leave.
• Flexible time off and work location policies.
• Dynamic work environment promoting collaboration.
• Employee Resource Groups for inclusion and diversity.
• Opportunities for community volunteering.
• Life and disability insurance.
• Meaningful work contributing to community health.