Customer Engagement Specialist - Remote

Overview

As a Customer Engagement Specialist, you will provide vital support to Medicaid recipients, helping them navigate their dental benefits and access essential services.

In Short

• Answer 40-60 inbound calls daily.
• Assist members with inquiries about dental benefits.
• Document and update member information accurately.
• Investigate and resolve issues for members.
• Work in compliance with HIPAA requirements.
• Collaborate with internal teams for issue resolution.
• Maintain professionalism and confidentiality.
• Flexible work hours between 7:00 a.m. and 8:00 p.m. CT.
• Must work 40 hours per week, Monday to Friday.
• Possibility of overtime during peak seasons.

Requirements

• High School Diploma or equivalent.
• 2+ years of experience in healthcare customer service.
• 1+ year in a high-volume call center.
• Proficient in Microsoft Word, Excel, and Outlook.
• Ability to work independently in a virtual environment.
• Excellent written and verbal communication skills.
• Demonstrated empathy and sensitivity with callers.
• Able to adapt to changing situations.
• Fluency in Spanish is a plus.
• Associate's Degree in relevant field preferred.

Benefits

• Competitive compensation package.
• Comprehensive medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) with company match.
• Tuition assistance and paid parental leave.
• Flexible time off and work location policies.
• Opportunities for professional development.
• Employee Resource Groups for inclusion and diversity.
• Community service opportunities.
• Dynamic work environment promoting collaboration.