Customer Engagement Specialist - Remote

Overview

The Customer Engagement Specialist will handle all communications with customers, providing excellent support and working closely with the development team to resolve issues.

In Short

• Handle communications with customers ranging from teachers to district admins.
• Provide excellent customer service via email, tickets, and phone.
• Work with the development team to resolve customer issues.
• Occasional travel to meet customers and attend trade shows.
• Maintain knowledge of TypingClub and other edclub products.
• Document and track issues in the software.
• Provide training and documentation for trending issues.
• Assist in improving software quality by providing feedback.
• Coordinate with other teams to resolve issues quickly.
• Help with logistics and setup of trade shows.

Requirements

• Solid verbal and written communication skills.
• Ability to speak with confidence and energy over the phone.
• Excellent virtual presentation skills.
• Proficient with Excel, Word, and Google Docs.
• Telephone skills for fielding calls and requests from customers.
• Ability to type 50 WPM or more.
• Good organization skills.
• Ability to work independently and with a team.
• Bachelor's degree preferred.

Benefits

• Free medical, dental, and vision insurance for employees.
• Short-term and long-term disability insurance.
• Life Insurance and AD&D.
• Employee Assistance Program focused on mental and emotional wellbeing.
• 401(K) Safe Harbor Plan.
• Generous and flexible paid time off.
• Top of the line quality IT equipment and support.
• Travel, parking, and Metro allowance.
• Onsite group meals and snacks.
• Casual attire and a stress-free, inclusive work environment.