Customer Success Specialist - Remote

Overview

As a Customer Success Specialist, you are responsible for retaining current customers, onboarding new customers, upselling freemium customers, and driving customer satisfaction.

In Short

• Develop a healthy customer relationship
• Retain existing customers
• Convert existing freemium customers to paid customers
• Ensure maximum software utilization by customers
• Onboard new customers
• Provide webinars and training
• Encourage customers to subscribe to more/all products offered
• Attend trade shows and industry events
• Help with logistics and setup of trade shows
• Maintain a thorough knowledge of edclub products

Requirements

• Excellent telephone etiquette, written and verbal communication skills
• Strong presentation skills over the web and in-person
• Positive attitude and superior relationship-building skills
• Good organizational skills and attention to detail
• Ability to work both independently and with a team
• Proficient use of web-based products such as Google Docs, Sheets, Drive
• Experience with CRM systems preferred
• Minimum 2+ years of related experience preferably in SaaS sales or account management
• Bachelor's degree preferred

Benefits

• Free medical, dental, and vision insurance for employees
• Short-term and long-term disability
• Life Insurance and AD&D
• 401(K) Safe Harbor Plan
• Generous and flexible paid time off
• Top of the line quality IT equipment
• Travel, parking, and Metro allowance
• Onsite group meals & snacks
• Casual attire and a stress-free work environment
• On and offsite company events