Customer & Sales Engagement Specialist - Remote

Overview

We are a fast-growing e-commerce company dedicated to delivering exceptional customer experiences. As we expand, we are looking for a Customer & Sales Engagement Specialist to enhance customer relationships, drive sales, and provide top-notch support.

In Short

• Engage with customers via phone, live chat, email, and SMS.
• Provide product recommendations and upsell to increase conversions.
• Recover abandoned carts and follow up with potential buyers.
• Assist with customer inquiries, subscriptions, cancellations, and returns.
• Track interactions and meet sales and engagement KPIs using CRM tools.

Requirements

• At least 1 year of experience in sales, customer support, or e-commerce.
• Strong communication skills with the ability to persuade and engage customers.
• Experience handling live chat, phone support, and CRM tools.
• Proven track record of meeting or exceeding sales and customer satisfaction targets.
• Adaptable, organized, and able to multitask effectively.

Benefits

• $3-$4/hour for customer service roles, with annual increases.
• Candidates selected for outbound sales roles will receive a rate of $5/hour plus commissions.
• PTO, health insurance (specific regions), and health stipends.
• Permanent work-from-home setup.
• Career growth opportunities in a rapidly expanding company.