Customer Service Representative - Remote

Overview

We are looking for Customer Service Representatives who are passionate about providing exceptional customer support through voice and non-voice channels. If you excel at problem-solving, enjoy engaging with customers, and thrive in a fast-paced environment, this opportunity is for you.

In Short

• Assist customers via phone, live chat, and email, ensuring timely and effective solutions.
• Address inquiries, troubleshoot issues, and provide clear and professional support.
• Maintain accurate records of customer interactions for seamless service.
• Collaborate with internal teams to escalate and resolve complex concerns.

Requirements

• Strong English communication skills (written and spoken).
• At least one year of customer service experience, preferably in a voice or blended role.
• Excellent problem-solving skills and a customer-focused mindset.
• Ability to multitask and adapt to a dynamic work environment.

Benefits

• Competitive pay: $3-4 USD per hour (Bilingual Spanish CSRs earn $6 per hour).
• Annual salary increases and performance-based bonuses.
• Health benefits, including dental coverage.
• Work-from-home flexibility with a supportive team.
• Paid time off and year-end bonuses to reward your hard work.
• Ongoing training and career development opportunities.