Field Customer Service Technician - Remote

Overview

LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems.

In Short

• Remote position with travel required.
• Perform startup, commissioning, service, and preventive maintenance on power distribution equipment.
• Provide customer support on-site and via email and phone.
• Maintain service records in the company system.
• Respond to critical incidents and emergencies.
• Service experience with electric power systems required.
• Electrical troubleshooting skills and ability to read diagrams required.
• Safety awareness and electrical PPE knowledge required.
• Training conducted at headquarters in Aurora, Ohio.
• Competitive pay with performance incentives and benefits.

Requirements

• Service experience with electric power systems – Required.
• Electrical and electronic troubleshooting skills – Required.
• Ability to read diagrams and schematics – Required.
• Familiarity with programming printed circuit boards – Required.
• Safety awareness and electrical PPE knowledge – Required.
• Electronics or electrical training from military service – Preferred.
• Clean driving record – Required.
• Associate degree in electrical field – Preferred.
• Military training in electronics or electrical systems – Preferred.

Benefits

• 100% company-paid medical, dental, and vision.
• 401(k) with company match.
• 3 weeks PTO, 10 paid holidays, and 2 floating holidays.
• Opportunities for personal and professional development.