Customer Field Technician - Remote

Overview

As a Customer Field Technician, you will play a vital role in transforming Australia’s digital landscape by providing exceptional customer service while installing, repairing, and maintaining nbn products and services.

In Short

• Transform Australia’s digital landscape as a Customer Field Technician.
• Responsible for installation, repair, and maintenance of nbn products.
• Work in various environments, predominantly inside customer premises.
• Perform cabling installation, fault diagnosis, and repair tasks.
• Flexible working hours between 7am to 7pm based on business needs.
• Seeking experienced candidates or those from communication cabling/electrical backgrounds.
• Exceptional customer service skills are essential.
• Must possess a current and clean Driver’s License.
• Work with a pioneering team at nbn to improve digital capabilities.
• Permanent role with opportunities for career growth.

Requirements

• Experience in customer service roles.
• Background in communication cabling or electrical work preferred.
• Strong communication skills, both written and verbal.
• Ability to work autonomously and manage time effectively.
• Current and clean Driver’s License.
• Willingness to undergo a Criminal History Check.
• Must be an Australian Citizen or Permanent Resident.

Benefits

• Part of a significant technology infrastructure project in Australia.
• Inclusive and flexible workplace culture.
• Opportunities for career advancement and skill development.
• Supportive work environment with a focus on diversity.
• 18 weeks of paid parental leave.
• Recognition as a WORK180 Endorsed Employer for Women.