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Field Service Technician - Remote

Posted 17 hours ago
All others
Full Time
USA
$25.00 - $30.00/hour

Overview

The Field Service Technician is responsible for managing customer service and repairing high-speed cash-handling equipment while ensuring customer satisfaction.

In Short

  • Manage customer service and care
  • Troubleshoot and repair cash-handling equipment
  • Track and manage parts/tools
  • Stay updated on technical changes
  • Complete machine installations and upgrades
  • Adhere to safety guidelines
  • Work Monday to Friday from 8am to 5pm
  • Drive to customer sites using a company van
  • Must lift up to 50 pounds
  • Available for on-call rotation

Requirements

  • Education in electro-mechanics or related field
  • Excellent customer service skills
  • Knowledge of Microsoft Office
  • Logical troubleshooting skills
  • Experience with high-speed paper handling machines
  • 3-5 years of field service repair experience preferred
  • Valid Driver’s License required
  • Ability to work autonomously
  • Must be available for occasional travel
  • Ability to accommodate limited accessibility at job sites

Benefits

  • 401(k) plan with company contributions
  • Health insurance options
  • Paid parental leave
  • Professional development assistance
  • Paid vacation and sick days
  • Annual bonus opportunity
  • Company vehicle provided
  • Comprehensive benefit package
  • Opportunities for career advancement
  • Dental and vision insurance

GLORY

GLORY

GLORY is a global leader in customer experience automation, dedicated to transforming businesses through innovative technology solutions. With over a century of trusted service, GLORY empowers retailers, restaurants, and financial institutions to enhance efficiency, reduce costs, and deliver exceptional customer experiences. The company prides itself on its pioneering software and hardware, supported by a dynamic team that drives its success. As a publicly listed and internationally recognized organization, GLORY fosters a culture of collaboration and development, offering employees opportunities to make a significant impact in over 100 countries.

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