Remote Otter LogoRemoteOtter

Field Service Technician - Remote

Posted 14 hours ago
All others
Full Time
USA
$20 - $27/hour

Overview

The Field Service Technician is responsible for managing customer service and repairing high-speed cash-handling equipment, ensuring customer satisfaction and technical support.

In Short

  • Manage customer service and care
  • Troubleshoot and repair cash-handling equipment
  • Track and manage parts/tools
  • Stay updated on equipment changes
  • Work independently in the field
  • Ensure customer satisfaction
  • Complete machine installations and upgrades
  • Adhere to safety guidelines
  • Drive to customer sites
  • Available for on-call rotation

Requirements

  • Education in electro-mechanics or electrical engineering
  • Excellent customer service skills
  • Knowledge of Microsoft Office
  • Logical troubleshooting skills
  • Experience with high-speed paper handling machines
  • 3-5 years of technical field service repair experience
  • Valid Driver’s License
  • Ability to lift up to 50 pounds
  • Ability to work autonomously
  • Willingness to travel as needed

Benefits

  • 401(k) plan with company contributions
  • Health insurance options
  • Paid parental leave
  • Paid vacation and sick days
  • Professional development assistance
  • Bonus opportunities
  • Comprehensive benefits package
  • Company vehicle provided
  • Vision and dental insurance
  • Employee assistance program

GLORY

GLORY

GLORY is a global leader in customer experience automation, dedicated to transforming businesses through innovative technology solutions. With over a century of trusted service, GLORY empowers retailers, restaurants, and financial institutions to enhance efficiency, reduce costs, and deliver exceptional customer experiences. The company prides itself on its pioneering software and hardware, supported by a dynamic team that drives its success. As a publicly listed and internationally recognized organization, GLORY fosters a culture of collaboration and development, offering employees opportunities to make a significant impact in over 100 countries.

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