Senior Deal Management Analyst - Remote

Overview

LaunchDarkly is looking for a Senior Deal Management Analyst to join our team. The role reports to the Director of Deal Management within the Revenue Operations team.

In Short

• Central point of contact for all stakeholders and manager of internal workflow for each deal in progress.
• Provide guidance and assist with deal structuring, pricing, determining relevant contracting vehicles, non-standard order terms, etc.
• Construct and prepare customer ready quotes, proposals and/or order forms that comply with Revenue strategy and corporate governance.
• Work closely with all business stakeholders to get deals through efficiently: Sales, SE, Customer Success, Professional Services, Operations, Legal, Finance, Revenue Recognition, Support, Products, IT, and Marketing.
• Respond to customer and field inquiries related to quotes, orders and contracts/agreements.
• Data entry and updates to internal systems as needed.
• Maintain customer files and records in internal systems.
• Continuously collaborate with cross-functional teams to improve overall workflows and operations processes.
• Attend and participate in Sales QBRs and Forecast calls.
• Help create/update training materials and documents as needed.

Requirements

• A customer focused team player with a high degree of professionalism.
• A self-starter who can work independently with minimal supervision.
• A high degree of flexibility, be extremely organized and detail oriented.
• Ability to multitask, prioritize a variety of tasks and meet deadlines.
• Strong problem solving and analytical skills.
• Ability to learn new tools and systems quickly.
• Effective verbal and written communication skills.
• Good understanding of business process flow and the upstream/downstream impact.

Benefits

• Competitive salary based on geographic zones.
• Restricted Stock Units (RSUs).
• Health, vision, and dental insurance.
• Mental health benefits.
• Flexible work environment.
• Collaborative company culture.
• Opportunities for career growth.
• Supportive team environment.
• Access to training and development resources.
• Commitment to diversity and inclusion.