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Remote Maintenance Coordinator

Posted 6 weeks ago
Customer Service
Full Time
Colombia
24000 - 26000 USD/year

Overview

EPOC Property Management, LLC, a leader in residential property management across the U.S., is dedicated to delivering exceptional service to Owners and Residents while maintaining safe, comfortable, and well-managed homes. We pride ourselves on efficiency, professionalism, and a proactive approach to property maintenance.

In Short

  • Seeking an experienced Remote Maintenance Coordinator with 3+ years of coordination experience.
  • Requires a self-starter who thrives in a fast-paced, technology-driven environment.
  • Balance speed, cost, and quality while upholding KPIs for resident satisfaction.
  • Triage and troubleshoot incoming maintenance requests.
  • Manage vendor appointments and ensure timely service completion.
  • Serve as the primary contact for Residents, vendors, and technicians.
  • Maintain accurate records and documentation in the property management system.
  • Monitor progress toward KPIs and collaborate with leadership.
  • Verify resolution of work orders and ensure service quality.
  • Handle inbound calls, emails, and administrative tasks efficiently.

Requirements

  • Minimum 3 years of proven coordination or operations experience.
  • Strong proficiency with Google Workspace and property management software.
  • Exceptional written and verbal communication skills.
  • Highly organized, detail-oriented, and adaptable.
  • Bachelor’s degree preferred but not required.

Benefits

  • Play a vital role in keeping residents satisfied and properties operating smoothly.
  • Join a collaborative, remote team that values initiative and accountability.
  • Opportunity for continuous improvement and professional growth.
LatamCent logo

LatamCent

LatamCent.com is a nearshore staffing agency that specializes in helping U.S.-based companies hire top 10% talent from Latin America. The company offers staffing solutions that leverage time zone, cultural, and cost advantages, making it easier for businesses to find and retain skilled professionals. With a focus on the B2B SaaS sector, LatamCent is committed to providing high-quality recruitment services that meet the unique needs of its clients.

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