Remote Maintenance Coordinator

Overview

EPOC Property Management, LLC, a leader in residential property management across the U.S., is dedicated to delivering exceptional service to Owners and Residents while maintaining safe, comfortable, and well-managed homes. We pride ourselves on efficiency, professionalism, and a proactive approach to property maintenance.

In Short

• Seeking an experienced Remote Maintenance Coordinator with 3+ years of coordination experience.
• Requires a self-starter who thrives in a fast-paced, technology-driven environment.
• Balance speed, cost, and quality while upholding KPIs for resident satisfaction.
• Triage and troubleshoot incoming maintenance requests.
• Manage vendor appointments and ensure timely service completion.
• Serve as the primary contact for Residents, vendors, and technicians.
• Maintain accurate records and documentation in the property management system.
• Monitor progress toward KPIs and collaborate with leadership.
• Verify resolution of work orders and ensure service quality.
• Handle inbound calls, emails, and administrative tasks efficiently.

Requirements

• Minimum 3 years of proven coordination or operations experience.
• Strong proficiency with Google Workspace and property management software.
• Exceptional written and verbal communication skills.
• Highly organized, detail-oriented, and adaptable.
• Bachelor’s degree preferred but not required.

Benefits

• Play a vital role in keeping residents satisfied and properties operating smoothly.
• Join a collaborative, remote team that values initiative and accountability.
• Opportunity for continuous improvement and professional growth.