Customer Success Specialist - Remote

Overview

As a Customer Success Specialist at SpendHound, you will play a crucial role in ensuring customers achieve maximum value from the platform, engaging with them and guiding them through important activities.

In Short

• Engage with customers post-onboarding to ensure ongoing success.
• Proactively address customer issues and roadblocks.
• Focus on driving customer outcomes and managing vendor relationships.
• Build and maintain strong relationships with customers.
• Collaborate with cross-functional teams to enhance customer experience.
• Manage multiple customer relationships simultaneously.
• Work US East Coast hours (approximately 9am - 5pm EST).
• Experience interacting with customers via phone and Zoom.
• Attention to detail in platform utilization.
• Willingness to learn tech skills.

Requirements

• 2-4+ years of relevant work experience.
• Near-native to native English skills.
• Availability to work US East Coast hours.
• Experience with customer interaction over phone and Zoom.
• Ability to manage a growing number of customers.
• Strong organizational skills.
• Tech-savviness or willingness to learn.

Benefits

• Opportunity to grow with a dynamic company.
• Work in a fast-paced environment.
• Engage in meaningful customer relationships.
• Be part of a supportive team culture.
• Contribute to customer success and satisfaction.