Technical Support Engineer - Remote

Overview

At Laravel, we are committed to creating tools that empower developers to build exceptional web applications while nurturing a supportive and inclusive global community. By joining our team, you’ll play a pivotal role in helping developers succeed and thrive in their work.

In Short

• Seeking experienced Technical Support Engineers with knowledge of the Laravel ecosystem.
• Assist customers with Laravel Cloud and Nightwatch features.
• Resolve customer issues efficiently and foster positive relationships.
• Manage tickets and provide empathetic customer support.
• Collaborate with engineering for bug reporting and feature requests.
• Work during Central Standard Time (CST) hours.
• Fully remote position.
• Contract based employment.
• Maintain high customer satisfaction ratings.
• Contribute to a supportive team environment.

Requirements

• At least 2 years of experience in customer support for technical products.
• Exceptional verbal and written communication skills.
• Customer-first mindset with patience and empathy.
• Experience in developer content or relations is a plus.
• Fluency in English; additional languages are desirable.
• Solid understanding of web application hosting and infrastructure.
• Proficiency in troubleshooting Nginx, DNS, SSL, PHP, MySQL, and Redis.
• Comfortable working in a terminal environment.
• Familiarity with Ubuntu server management.
• Knowledge of PHP and the Laravel framework.

Benefits

• Fully remote and globally distributed working environment.
• Option to attend Laracon conferences around the world.
• Paid time off (Vacation, Sick & Public holidays).
• Family leave (Maternity, Paternity).
• Company equity.
• Welcome kit with custom Laravel swag.