Enterprise Success Engineer - Remote

Overview

As an Enterprise Success Engineer, you’ll be the primary technical partner and key client contact for a portfolio of mid-market and enterprise customers, ensuring they have the technical guidance, best practices, and product expertise needed to run Laravel and use our products confidently at any scale.

In Short

• Serve as the primary technical point of contact for enterprise customers from onboarding through ongoing engagements.
• Guide onboarding and migration projects, including environment setup, private infrastructure, database migrations, and more.
• Provide consultative technical guidance on best practices, deployment workflows, and application performance.
• Proactively monitor customer health and usage, addressing risks before they become issues.
• Own challenges end-to-end, addressing real-time client needs.
• Create and document client-ready materials such as guides and presentations.
• Advocate for customers internally by relaying product feedback to leadership.

Requirements

• Strong technical literacy with Laravel and related products.
• Experience in customer success or technical support roles.
• Excellent communication and relationship management skills.
• Ability to troubleshoot and resolve complex technical issues.
• Experience with onboarding and migration processes.
• Proven track record of advocating for customer needs.

Benefits

• Opportunity to work with mid-market and enterprise clients.
• Collaborative work environment with a focus on customer success.
• Remote work flexibility with occasional travel.