Technical Support Engineer - Remote

Overview

At Laravel, we are committed to creating tools that empower developers to build exceptional web applications while nurturing a supportive and inclusive global community. By joining our team, you’ll play a pivotal role in helping developers succeed and thrive in their work.

In Short

• Provide exceptional support to users as a Technical Support Engineer.
• Resolve customer issues efficiently and foster positive relationships.
• Manage incoming tickets and ensure timely responses.
• Document software bugs and feature requests for the engineering team.
• Collaborate with teammates to resolve intricate customer issues.
• Contribute to the knowledge base for consistent support.
• Adapt to future support methods including chat and phone.
• Maintain a high customer satisfaction rating.
• Resolve tickets promptly, aiming for first-contact resolution.
• Ensure timely responses in line with service level agreements.

Requirements

• Hands-on knowledge of the Laravel ecosystem.
• Experience in technical support roles.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to empathize with customers.
• Experience with ticket management systems.
• Team collaboration skills.
• Adaptability to various support channels.

Benefits

• Opportunity to work with a supportive team.
• Contribute to the development of tools for developers.
• Be part of a global community.
• Continuous learning and professional growth.
• Work in a dynamic and inclusive environment.