Technical Writer - Remote

Overview

We are looking for a Technical Writer to develop end-user documentation for the Kustomer platform.

In Short

• Creating content for Kustomer’s support center and developer documentation
• Identify areas of opportunity for improving adoption of self-help through improved documentation
• Working with the Product, Marketing, Customer Experience, and Engineering teams to ensure content completeness and accuracy
• Building parts of the Kustomer user guides for existing and new features of the product
• Providing data driven information to product teams about feature complexity, confusion on behalf of users
• Reviewing and editing all user instruction text and error messages in the product

Requirements

• You possess excellent technical writing skills
• You have experience developing end-user documentation for web-based applications
• You have a working knowledge of standard web technologies (HTML, CSS) and Javascript
• You are capable of using code repositories and command-line interfaces to review source code, extract relevant information, and document APIs effectively
• You have demonstrated success in self-managing your writing projects
• You are experienced at writing content that is easily translatable into other languages
• You are comfortable using AI to optimize your efficiency as a technical writer
• Bonus points if you have direct experience in the CRM/startup space

Benefits

• Competitive salaries and stock options
• 100% healthcare coverage in the U.S.
• 401K, WiFi and Mobile reimbursement
• A generous vacation policy
• Pension and supplemental health insurance in the UK