Solutions Consultant - Commercial - Remote

Overview

The Solutions Consultant - Commercial role at Kustomer focuses on solving complex business problems for companies using Kustomer's conversational CRM platform. This position is a blend of sales and technical expertise, aiming to enhance customer interactions.

In Short

• Work closely with Sales teams to deliver appropriate solutions.
• Evangelize Kustomer platform value to customers.
• Conduct business requirements assessments and propose solutions.
• Develop technical sales strategies.
• Demonstrate solutions tailored to customer needs.
• Map RFI/RFP requirements to software solutions.
• Manage customer pilots and Proof of Concepts.
• Influence new product development based on solution scoping.
• Handle sensitive personal data as required.

Requirements

• 6+ years of Commercial/Mid-Market software selling experience.
• Excellent communication, persuasion, and presentation skills.
• CRM, Contact Center, or Customer Service experience preferred.
• Knowledge of web/scripting technologies and SaaS applications.
• Strong problem-solving skills.
• Ability to work in a fast-paced startup environment.
• Bachelor's degree or relevant professional experience.
• Willingness to travel 30-50% of the time.

Benefits

• Competitive salaries and stock options.
• 100% healthcare coverage in the U.S.
• 401K and vacation policy.
• WiFi and Mobile reimbursement.
• Pension and supplemental health insurance in the UK.