Benefits Operations Coordinator - Remote

Overview

Kota is making insurance and retirement benefits as accessible as modern software. We do this across the Kota Platform - the world’s first fully integrated benefits platform and Kota Embed, our embedded insurance and retirement product for platforms. Our mission is to make insurance and benefits more accessible and delightful to this generation of employees.

In Short

• Global Reach: Initially covering the EEA and UK, with global opportunities.
• Career Growth: Be part of a scaling organization with opportunities for advancement.
• Broad Scope: A dynamic, varied role that allows you to make a tangible difference.

Requirements

• New Business Administration: Setting up new business across multiple districts. Facilitating application processing between employers, employees, and insurance providers. Updating and maintaining the CRM system as needed.
• Process Optimization & Automation: Mapping existing workflows and developing a strategy for automation. Collaborating with the engineering team to implement process improvements.
• Financial Operations Support: Assisting the FinOps team with scheme reconciliations. Investigating and reporting financial discrepancies related to payments, commissions, and provider/customer transactions.
• Scheme Renewals: Engaging with employers and insurance providers to ensure smooth renewals. Working with the customer success team to refine and improve the renewal process.
• Policy Event Administration: Processing policy changes, including joiners, leavers, dependents, and cancellations. Partnering with the customer success and engineering teams to streamline and automate processes.

Benefits

• WFH stipend to support your home office needs
• Generous Paid Time Off - work hard and take the time you need
• Annual company-wide offsite and dedicated team offsite