Operations Coordinator - Remote

Overview

The Operations Coordinator ensures first-class service contract process execution on customer service contracts, focusing on accurate billing and quality management.

In Short

• Manage customer service contract loading and modifications.
• Ensure timely and accurate billing for services.
• Maintain database accuracy and support field teams.
• Resolve invoicing disputes with sales and service teams.
• Comply with quality and environmental health policies.
• Drive continuous improvement in processes and procedures.
• Communicate effectively with customers and teams.
• Work under pressure to meet deadlines.
• Provide support for contract entry quality assurance.
• Participate in quality and compliance training.

Requirements

• Associate degree in Business Administration, Finance, Marketing, or related field.
• Minimum one year of customer service experience.
• High proficiency in Microsoft Office Suite.
• Two years of experience with Microsoft Excel.
• Strong focus on customer care and satisfaction.
• Ability to communicate in the local language.
• Demonstrated ability to work under pressure.
• Knowledge of quality management systems.
• Understanding of Global Privacy Policies.
• Experience with project management.

Benefits

• Great work environment.
• Professional development opportunities.
• Challenging careers.
• Competitive compensation.
• Relocation assistance provided.