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Customer Success Manager - E-Mobility - Remote

Posted 4 days ago
Customer Service
Full Time
Hungary

Overview

The Customer Success Manager for E-Mobility will oversee the growth of strategic customers and partners, ensuring efficient onboarding and supporting them in utilizing software platforms effectively.

In Short

  • Manage the customer lifecycle for SaaS model
  • Ensure efficient onboarding of new customers
  • Advise customers on software features
  • Coordinate incident resolutions with involved departments
  • Prepare and present performance metrics
  • Analyze data to support customer success
  • Act as a central interface for back-office services

Requirements

  • Degree in business administration or business informatics
  • Experience in customer success management
  • Prior experience in the e-mobility sector
  • Strong customer-centric mindset
  • Excellent communication skills
  • Hands-on mentality and flexibility
  • Experience with CRM systems like Salesforce
  • Data affinity for tracking success metrics
  • Fluent in English and German, additional languages are a plus

Benefits

  • Purpose-driven company in electric mobility
  • Passionate colleagues
  • Safe and future-oriented workplace
  • Flexible working hours and location
  • Career growth opportunities
KOSTAL Group logo

KOSTAL Group

KOSTAL Group is a global, family-owned German company established in 1912, specializing in market-leading solutions for the solar and automotive industries. With approximately 20,000 employees across 47 locations in 22 countries, KOSTAL is expanding its operations in Hungary by building its first business service center. This center will focus on providing high-value business support in areas such as IT, finance, procurement, master data, sales, and HR, contributing to the company's complex and value-added processes.

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