Staff Solutions Architect - Remote

Overview

The Staff Solutions Architect at Kong will lead and guide customers through their technical journey, ensuring they receive maximum value from Kong's products.

In Short

• Lead customer engagements as a technical advisor.
• Consult on architecture, implementation, and deployment of Kong technology.
• Drive customer satisfaction and retention.
• Collaborate with cross-functional teams including Product and Engineering.
• Work on innovative projects with cutting-edge technology.
• Help define best practices for production deployments.
• Interface with a variety of stakeholders from developers to executives.
• Contribute to the growth and success of the Kong professional services team.
• Gain knowledge on customer use cases and apply it to real-world scenarios.
• Represent Kong culture and values in customer environments.

Requirements

• Strong experience in solutions architecture.
• Ability to consult and guide enterprise customers.
• Experience with deployment and implementation of software solutions.
• Excellent communication and collaboration skills.
• Understanding of modern enterprise software.
• Ability to work with diverse teams and stakeholders.
• Interest in technology and customer success.
• Experience in a customer-facing role.
• Ability to drive thought leadership in production deployments.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Opportunity to work on innovative projects.
• Gain knowledge in cutting-edge technology.
• Contribute to the success of a growing team.
• Work with diverse people globally.
• Be part of a culture that values collaboration and growth.
• Opportunity for professional development.
• Engage in thought leadership initiatives.
• Work in a dynamic and supportive environment.
• Access to resources for continuous learning.
• Be instrumental in driving customer success.