Senior Director of Customer Success - Americas - Remote

Overview

The Senior Director of Customer Success will lead the Americas team, focusing on enhancing customer value and experience while collaborating with various departments.

In Short

• Lead the Customer Success team in a fast-paced startup environment.
• Drive customer value realization and overall customer experience.
• Manage day-to-day operations and team growth.
• Collaborate with Sales, Product, Marketing, and other teams.
• Measure success through adoption, renewals, and expansion.
• Act as a technical mentor for the team.
• Present data and business cases to executives.
• Navigate ambiguity with perseverance and positive energy.
• 10+ years of experience in customer-facing roles required.
• Ability to travel as needed post-COVID.

Requirements

• Strong leadership skills with a focus on team growth.
• Technical mindset with knowledge of development environments.
• Excellent communication skills and self-awareness.
• Proven track record in exceeding business goals.
• Experience in Open Source companies preferred.

Benefits

• Opportunity to shape the future of customer engagement.
• Work in a dynamic and innovative environment.
• Collaborate with cross-functional teams.
• Act as a mentor and leader in the organization.