Director of Customer Success, AMER - Remote

Overview

As the Director of Customer Success at Deel, you'll take the helm in overseeing and managing the Customer Journey for our SMB, MM, or Enterprise client segments.

In Short

• Oversee and manage the Customer Journey for various client segments.
• Develop and lead customer success strategy.
• Collaborate with internal teams to engage, grow, and retain customers.
• Build and lead the customer success function.
• Develop relationships with large customers to achieve their goals.
• Drive strategy for customer segments and help managers achieve metrics.
• Implement technologies and processes for customer success.
• Advocate for customers within the company.
• Work with executive team to build customer success strategy.
• Activate and renew the customer base.

Requirements

• 8+ years in a customer success leadership role.
• Experience in organizational design and performance frameworks.
• Track record of achieving metrics and expansion plans.
• Experience launching new technologies and strategies.
• Ability to build from the ground up.
• Strong execution ethic and energy.

Benefits

• Provided computer equipment tailored to your role.
• Stock grant opportunities based on role and location.
• Additional perks and benefits based on employment status.
• Flexibility of remote work with WeWork access.