Director of Customer Success - Americas - Remote

Overview

The Director of Customer Success - Americas will lead and shape the customer experience function, focusing on retention and customer satisfaction within the Americas region.

In Short

• Lead and develop a team of Customer Success Managers.
• Implement processes to retain and delight customers.
• Coordinate across the post-sale customer lifecycle.
• Create and deploy Customer Experience strategies.
• Maintain executive-level relationships with customers.
• Lead cross-functional discussions on customer success.
• Build and coach high-performing teams.
• Drive strategic projects with cross-functional collaboration.
• Acquire knowledge of Constructor’s products.
• Work directly with customers to ensure satisfaction.

Requirements

• Strong experience in team building and leadership.
• Proven track record in customer success roles.
• Ability to drive strategic projects.
• Experience in coaching and developing teams.
• Excellent communication and interpersonal skills.
• Desire to engage directly with customers.
• Experience in creating effective customer experience strategies.
• Ability to maintain a working knowledge of product capabilities.
• Experience in cross-functional collaboration.
• Strong problem-solving skills.

Benefits

• Opportunity to shape a growing customer experience function.
• Work with a passionate and innovative team.
• Competitive salary and benefits.
• Remote work flexibility.
• Professional development opportunities.
• Engagement with leading brands in ecommerce.
• Supportive company culture focused on improvement.
• Access to cutting-edge AI solutions.
• Impactful work that drives customer satisfaction.
• Collaborative environment with cross-functional teams.