Product Support Engineer - Remote

Overview

As a Product Support Engineer, you will own relationships with all our customers based in the Americas while working closely with a local growing GTM team as well as our Europe-based Product team.

In Short

• Help business clients understand the staking process and how to use Kiln's staking services effectively.
• Address client inquiries related to staking and troubleshoot any issues.
• Communicate new features and updates to the staking platform.
• Contribute to and maintain a comprehensive knowledge base of staking-related information.
• 3+ years of technical customer support experience in a B2B software company.
• Proven experience with API troubleshooting and software implementation.
• Strong ability to prioritize and resolve support tickets effectively.
• Outstanding communication skills across all channels.
• 1+ year of experience in web3, blockchain, and cryptocurrency.
• Native English speaker.

Requirements

• Experience working in a fast-growing startup is a plus.
• Experience with Postman or another API testing tool is a plus.
• Fluency in Spanish and/or Portuguese is a plus.
• Personal experience with staking cryptocurrency is a plus.

Benefits

• A fast-paced, bureaucracy-free work environment.
• Equity share options in the business.
• Competitive salary.
• Flexible holiday.
• Flexible remote working.
• Choose your IT equipment.
• Internet connection paid.
• Significant personal development budget.
• Overseas tech conferences budget.