Player Support Agent (Customer Support Agent) - Remote

Overview

Join Keywords Studios as a Player Support Agent, where you will assist players with their inquiries and provide exceptional customer service in a dynamic gaming environment.

In Short

• Provide assistance to players regarding game queries.
• Use investigative skills to resolve game-related issues.
• Respond to inquiries via email and chat.
• Collaborate with internal teams for project-related requests.
• Communicate fluently in Japanese (JLPT N1) and English.
• Work full-time, including weekends and shifts.
• No phone calls involved in customer support.
• Training provided for those without customer service experience.
• Opportunity to work in a supportive and casual environment.
• Be part of a global and diverse team in the gaming industry.

Requirements

• Excellent Japanese language skills (JLPT N1).
• Proficient in English for daily interactions.
• Available to commute to the Tokyo office when necessary.
• Familiarity with MS Office or Google Suite.
• Full-time availability, including weekends.

Benefits

• No Make-up Workday for Bridged Holidays.
• Annual Health Check-Up Subsidy.
• Employee Assistance Program.
• Festival Holidays Gift or Vouchers.
• Home-Based Working Model.