Korean Customer Support Agent - Remote

Overview

We are seeking a Korean Customer Support Agent to respond to inquiries from players of famous games in Korean. This role is part of the player engagement department at Keywords Studios, a major game service provider.

In Short

• Respond to inquiries via email or chat.
• Handle questions from players of assigned games.
• Check logs and data using management tools.
• Escalate issues to supervisors or clients when necessary.
• Create and update documentation as needed.
• Prepare reports and daily logs.
• Translate inquiries and documents as required.
• Engage in internal communication in Japanese.
• Work in a casual and diverse environment.
• Maintain a good work-life balance.

Requirements

• Fluent in Korean.
• Good communication skills in Japanese.
• Experience in customer support is a plus.
• Ability to handle inquiries professionally.
• Familiarity with gaming is preferred.
• Proficient in using management tools.
• Strong problem-solving skills.
• Team player with a positive attitude.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt.

Benefits

• Competitive salary.
• Flexible working hours.
• Work-life balance emphasis.
• Diverse and inclusive work culture.
• Opportunities for career growth.
• Access to training and development programs.
• Health and wellness benefits.
• Casual dress code.
• Engaging team activities.
• Employee discounts on gaming products.