Customer Support Agent - Player Engagement - Remote

Overview

As a Customer Support Agent for a global sneakers platform, you'll ensure customer satisfaction by providing prompt and quality responses to inquiries and delivering feedback to improve processes.

In Short

• Respond to customer inquiries via email, live chat, and social media.
• Address customer complaints efficiently and professionally.
• Collaborate with departments to achieve customer satisfaction.
• Monitor tasks and ensure timely resolution of requests.
• Analyze customer feedback to improve service quality.
• Deliver exceptional customer experience in line with company standards.
• Assist in implementing training programs for other agents.
• Work rotating shifts, including weekends and public holidays.
• Motivation and enthusiasm for games are essential.
• 1 year of experience in customer service is preferred.

Requirements

• Native level language skills in Traditional Chinese (Mandarin) & Business level English.
• Flexibility in shift schedule.
• Strong organizational and problem-solving skills.

Benefits

• All Taiwan Public Holidays off.
• Annual Health Check-Up Subsidy after probation.
• Access to professional counsellors through Employee Assistance Program.
• Festival Holidays Gift or Voucher.