Implementation Consultant - Aftersales - Remote

Overview

The Implementation Consultant - Aftersales at Keyloop will act as a source of expertise for both internal teams and Keyloop customers, ensuring the successful delivery and support of products while engaging in continuous improvement and knowledge management.

In Short

• Act as an expert source for Keyloop products and customer needs.
• Engage in remote and onsite activities for project delivery.
• Ensure accurate documentation and training for clients.
• Maintain and evolve product knowledge and delivery standards.
• Communicate effectively with internal and external stakeholders.
• Support project managers in ensuring timely and quality project delivery.
• Identify and resolve product delivery issues.
• Stay informed on industry trends and external factors.
• Drive operational excellence and customer satisfaction.
• Collaborate across teams to enhance the customer experience.

Requirements

• Experience in Finance, CRM, Technical, or ERP deployments.
• Proven track record in consultancy or SME roles.
• Ability to define and maintain business processes for software delivery.
• Strong analytical and commercial skills.
• Knowledge of the automotive industry is desirable.
• Outstanding verbal and written communication skills.
• Flexibility and problem-solving skills are essential.
• Team player with good relationship-building skills.
• Open to challenges and continuous improvement.
• Ability to work under pressure and handle change.

Benefits

• Opportunity to work with cutting-edge technology.
• Engagement in a dynamic and evolving industry.
• Support for professional development and training.
• Collaborative work environment with cross-functional teams.
• Potential for career growth within Keyloop.