Implementation Consultant - Remote

Overview

The Implementation Consultant is responsible for building customer relationships and delivering value during the first phase of the customer’s journey with Motive. This position involves effectively onboarding new customers by implementing motive technology, ensuring early product adoption, and educating customers on the value of our motive product, features, and AI technology.

In Short

• Serve as the primary point of contact for new customers during their implementation phase.
• Guide new customers through initial hardware/software/setup and system training.
• Monitor customer progress and activities to ensure adoption and timely activation.
• Collaborate with cross-functional teams to resolve complex issues.
• Handle a large volume of phone conversations and email inquiries.
• Build customer loyalty by delivering exceptional customer service.

Requirements

• 3+ years prior experience in a customer-facing role.
• Salesforce proficiency and ability to use data to inform engagement plans.
• Effective listening and problem-solving skills.
• Excellent communication and presentation skills.
• Proven ability to manage multiple responsibilities with attention to detail.
• Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus.
• Experience with fintech and spend management technology is a plus.
• Ability to build and maintain relationships with clients.
• Ability to create presentations and project plans.
• Receptive to feedback, willingness to learn and embrace continuous improvement.

Benefits

• Creating a diverse and inclusive workplace as a core value.
• Equal opportunity employer welcoming diverse backgrounds.