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Senior Systems Support Engineer - Remote

Posted Yesterday
Customer Service
Full Time
USA

Overview

Keeper is hiring a driven Senior Systems Support Engineer to join our B2B support team. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

In Short

  • Provide exceptional customer service for technical support requests.
  • Assist customers in the installation and deployment of Keeper’s software.
  • Track and monitor support cases to ensure timely resolution.
  • Communicate technical issues and solutions to various teams and customers.
  • Act as a subject matter expert on the platform.
  • Develop and maintain technical documentation and knowledge base articles.
  • Identify opportunities for system enhancements and optimization.
  • Effectively communicate in both Japanese and English.

Requirements

  • Experience in technical support or customer service.
  • Strong problem-solving skills.
  • Ability to communicate technical information clearly to users.
  • Experience with cybersecurity software is a plus.
  • Proficiency in Japanese and English.

Benefits

  • Work in a fast-growing cybersecurity company.
  • Gain valuable skills in technical support and customer experience.
  • Opportunity for hybrid work schedule.
Keeper Security logo

Keeper Security

Keeper Security, Inc. is a leading cybersecurity company that specializes in password management and digital asset protection. As a trusted provider for millions of individuals and thousands of organizations worldwide, Keeper offers innovative solutions built on zero-trust and zero-knowledge security principles. Their award-winning platform is designed to seamlessly integrate with various tech stacks, ensuring robust security, compliance, and control. With a commitment to safeguarding sensitive information, Keeper is SOC 2 and ISO 27001 certified, making it a reliable choice for businesses looking to mitigate cyber threats and data breaches.

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