B2B Customer Support Representative - Remote

Overview

Keeper Security is hiring a Business Support Specialist to join our B2B support team and deliver exceptional service to our enterprise customers.

In Short

• Handle client requests, troubleshooting, and onboarding.
• Collaborate with Support Team Lead, Support Manager, and Global Director of Business Support.
• Manage incoming requests via phone, email, and chat through Salesforce.
• Conduct onboarding and training sessions for clients.
• Troubleshoot issues and resolve complaints.
• Ensure customer satisfaction and success.
• Stay current on product knowledge and updates.
• Provide real-time assistance while maintaining high standards.
• Transform challenging situations into positive outcomes.
• Work in one of the fastest-growing cybersecurity companies.

Requirements

• Highly organized and resourceful problem-solver.
• Passionate about delivering exceptional customer experience.
• Experience in customer support, preferably B2B.
• Familiarity with Salesforce or similar CRM tools.
• Excellent communication skills.

Benefits

• Opportunity to work with a leading cybersecurity platform.
• Collaborative team environment.
• Professional development opportunities.
• Competitive salary and benefits.
• Work in a fast-paced, innovative company.