Remote Otter LogoRemoteOtter

B2B Customer Support Representative - Remote

Posted 15 weeks ago
Customer Service
Full Time
Israel

Overview

We are seeking a passionate and results-oriented B2B Customer Support Representative to join our dynamic team.

In Short

  • Daily initiated activity contacting customers who stop their business activity.
  • Manage and answer inquiries regarding how to use our business portal & App.
  • Solving online problems for customers.
  • Increasing % of riding accounts.
  • Reducing churn rate.
  • Delivering daily statistics as directed by the manager.

Requirements

  • Experience as a Service and Sales Representative
  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong customer service orientation with a focus on empathy and building rapport.
  • Proven ability to work independently and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficiency in using CRM systems and other relevant software.
  • A positive and enthusiastic attitude with a strong work ethic.

Benefits

  • Dynamic team environment
  • Opportunities for professional growth
  • Flexible working hours
  • Remote work options
Gett logo

Gett

Gett is a dynamic mobility service provider that caters to a diverse clientele, including the general public, business customers, drivers, and partners. The company is dedicated to delivering exceptional service and ensuring that users can move with confidence. Gett operates a sophisticated SaaS platform that manages user interactions and coordinates both internal fleets and third-party mobility providers. The company also emphasizes operational excellence through its BizOps domain, which focuses on critical processes such as Billing, Payments, and Customer Care. With a commitment to technology and engineering excellence, Gett is looking to strengthen its leadership team by hiring a VP of R&D to oversee its Marketplace and BizOps domains.

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