Director of Customer Service & Integrated Logistics - Remote

Overview

The Director of Customer Service & Integrated Logistics will lead all customer service and logistics efforts, ensuring seamless coordination, timely order fulfillment, and efficient resolution of customer issues to maximize customer satisfaction.

In Short

• Lead development and implementation of customer service and logistics strategies.
• Drive customer service metrics for on-time deliveries and claims minimization.
• Identify and execute continuous improvement initiatives.
• Optimize total delivered cost models.
• Ensure compliance with regulations.
• Support diverse hiring initiatives.
• Work independently and collaboratively in a fast-paced environment.
• Utilize advanced analytical and problem-solving skills.
• Possess strong computer skills, especially in Excel.
• Experience in consumer products and multiple ERP systems.

Requirements

• Bachelor’s degree in Supply Chain, Business Management, or equivalent.
• 10 years of experience in Logistics and Supply Chain management.
• Able to work cohesively with multiple departments.
• Strong commitment to company mission and values.
• Ability to work independently with high accuracy.
• Respectfully share and accept feedback.

Benefits

• Competitive salary with variable compensation.
• 401k plan with company match.
• Medical, dental, vision, and life insurance.
• Generous PTO and sick leave.
• Paid parental and disability leave.
• Tuition reimbursement and employee assistance programs.