Senior Director, Infrastructure & Operations - Remote

Overview

The Senior Director of Infrastructure NOC, Monitoring & IT Helpdesk leads global 24x7 operations, enterprise monitoring, Active Directory architecture, and Tier 1/Tier 2 incident response. This role is accountable for infrastructure reliability, identity governance, SLA performance, and end-user service delivery across cloud, data center, and hybrid environments.

In Short

• Lead global NOC responsible for continuous monitoring.
• Own uptime and SLA performance for critical services.
• Establish alerting and Major Incident Management processes.
• Reduce MTTR through automation and post-incident reviews.
• Oversee Active Directory architecture and lifecycle management.
• Implement and optimize monitoring platforms.
• Direct global IT Helpdesk operations.
• Ensure Business Continuity and Disaster Recovery readiness.
• Establish ITSM disciplines including incident and change management.
• Ensure compliance with SOX, GDPR, and other regulations.

Requirements

• 15+ years of IT infrastructure, NOC, or service delivery leadership.
• 8+ years leading global NOC or Helpdesk teams.
• Deep expertise in Active Directory and hybrid identity design.
• Proven record delivering 99.9%+ uptime.
• Experience with AWS, GCP, ITSM, and monitoring tools.
• Strong vendor and budget management experience.
• Preferred certifications: CISSP, Microsoft identity certification, ITIL.
• Bachelor’s degree in Business, Information Systems, or related field.

Benefits

• Opportunity to work in a high-growth environment.
• Be part of a company that values customer success.
• Join a team that is committed to operational excellence.
• Work with cutting-edge technologies in IT infrastructure.
• Participate in a culture of continuous improvement.