Remote Otter LogoRemoteOtter

Senior Director, Infrastructure & Operations - Remote

Posted 11 hours ago
DevOps / Sysadmin
Full Time
USA

Overview

The Senior Director of Infrastructure NOC, Monitoring & IT Helpdesk leads global 24x7 operations, enterprise monitoring, Active Directory architecture, and Tier 1/Tier 2 incident response. This role is accountable for infrastructure reliability, identity governance, SLA performance, and end-user service delivery across cloud, data center, and hybrid environments.

In Short

  • Lead global NOC responsible for continuous monitoring.
  • Own uptime and SLA performance for critical services.
  • Establish alerting and Major Incident Management processes.
  • Reduce MTTR through automation and post-incident reviews.
  • Oversee Active Directory architecture and lifecycle management.
  • Implement and optimize monitoring platforms.
  • Direct global IT Helpdesk operations.
  • Ensure Business Continuity and Disaster Recovery readiness.
  • Establish ITSM disciplines including incident and change management.
  • Ensure compliance with SOX, GDPR, and other regulations.

Requirements

  • 15+ years of IT infrastructure, NOC, or service delivery leadership.
  • 8+ years leading global NOC or Helpdesk teams.
  • Deep expertise in Active Directory and hybrid identity design.
  • Proven record delivering 99.9%+ uptime.
  • Experience with AWS, GCP, ITSM, and monitoring tools.
  • Strong vendor and budget management experience.
  • Preferred certifications: CISSP, Microsoft identity certification, ITIL.
  • Bachelor’s degree in Business, Information Systems, or related field.

Benefits

  • Opportunity to work in a high-growth environment.
  • Be part of a company that values customer success.
  • Join a team that is committed to operational excellence.
  • Work with cutting-edge technologies in IT infrastructure.
  • Participate in a culture of continuous improvement.
Kaseya logo

Kaseya

Kaseya® is a leading provider of comprehensive IT infrastructure and security management solutions tailored for Managed Service Providers (MSPs) and internal IT organizations globally, leveraging AI technology. Established in 2000, Kaseya has experienced significant growth and currently serves customers in over 20 countries, managing more than 15 million endpoints. The company is recognized for its innovative technologies that enhance IT management and security, driving business success. Backed by Insight Venture Partners, Kaseya fosters a culture of boldness, accountability, and grit, encouraging its employees to excel in their roles while prioritizing customer satisfaction and career development.

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