Senior Director of Infrastructure and Operations - Remote

Overview

We are seeking a strategic and results-driven Senior Director of Infrastructure & Operations to lead our enterprise technology infrastructure, network services, and end-user support functions. This role is responsible for ensuring the reliability, scalability, and security of our IT infrastructure while delivering exceptional service to internal stakeholders.

In Short

• Develop and execute a comprehensive infrastructure and operations strategy aligned with business goals.
• Lead and mentor high-performing teams, including Network Engineering and Service Desk functions.
• Oversee the design, implementation, and maintenance of enterprise-wide infrastructure.
• Ensure high availability, performance, and scalability of systems and services.
• Manage vendor relationships related to infrastructure and network services.
• Lead the Service Desk team to deliver exceptional support experiences.
• Implement ITIL-based processes for incident, problem, and change management.
• Collaborate with Information Security teams to ensure compliance and security standards.
• Develop and manage budgets for infrastructure and operations.
• Communicate effectively with executive leadership.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems or equivalent work experience, Masters Degree preferred.
• 10+ years of progressive experience in IT infrastructure and operations.
• Proven experience managing network engineering and service desk teams.
• Strong understanding of cloud platforms (e.g., AWS, Azure).
• Excellent leadership, communication, and stakeholder management skills.
• ITIL certification and experience with service management platforms preferred.
• Strong analytical and problem-solving skills.
• Effective verbal and written communications skills.

Benefits

• Company Paid Basic Life & AD&D Insurance.
• Company Paid Short-Term and Long-Term Disability Insurance.
• Three medical plans offerings including two High Deductible Health Plans.
• Health Savings Account (HSA) with company contributions.
• Generous paid time off program for vacation and sick days.
• 401(k) Retirement Plan with both Traditional and Roth plans.
• Paid Parental Leave (6 weeks).
• Company Paid Concierge Services.