Senior Director, Global Infrastructure Operations - Remote

Overview

The Senior Director, Global Infrastructure Operations will lead enterprise technology operations, supporting global IT service delivery and infrastructure modernization for a leading technology company.

In Short

• Lead a global team of infrastructure professionals.
• Define and execute a global infrastructure roadmap.
• Oversee 24x7 helpdesk operations.
• Manage end-user computing environments.
• Ensure uptime and performance across systems.
• Maintain vendor relationships for infrastructure services.
• Drive infrastructure security efforts.
• Lead modernization initiatives like cloud migration.
• Develop infrastructure architecture standards.
• Present metrics and initiatives to executive leadership.

Requirements

• Preferred candidates near New York City or Los Angeles.
• Bachelor’s or master’s degree in Computer Science or related field.
• 10+ years in IT infrastructure, with 5+ years in leadership.
• Experience in global infrastructure management.
• Strong knowledge of Microsoft O365 and Azure.
• Experience in helpdesk operations and service improvements.
• Understanding of IAM and infrastructure security.
• Familiarity with compliance frameworks.
• Excellent customer service skills.
• Strong analytical skills for operational metrics.
• Relevant certifications like ITIL or PMP.

Benefits

• Competitive Compensation Package ($165,000 - $205,000 base salary + variable component).
• Comprehensive Healthcare Coverage.
• Retirement Savings Plan with Employer Contribution.
• Professional Development Opportunities.
• Time Off.
• Wellness Initiatives.
• Employee Assistance Program.
• Generous Global Parental Leave.
• Calm, free premium subscription.
• Employee Discount Program.