CRM & User Lifecycle Manager - Remote

Overview

As CRM & User Lifecycle Manager, you will lead creative strategies to activate, retain, and turn users into advocates for Joko, ensuring they receive the best experience through various CRM strategies.

In Short

• Drive user activation and optimize onboarding experience.
• Turn users into power users through personalized communications.
• Maximize user lifetime value (LTV) by leveraging Joko’s benefits.
• Continuously improve CRM strategy through AB testing and analysis.
• Collaborate with Product and Data teams to achieve growth objectives.

Requirements

• 3+ years of experience in B2C CRM Marketing.
• Native-level proficiency in French and fluent in English.
• Strong written and verbal communication skills.
• Analytical mindset with a focus on data-driven insights.
• User-centric approach to communications.
• Experience with experimentation methodology.
• Entrepreneurial mindset and attention to detail.
• Proficiency in productivity tools and project management.

Benefits

• Flexible remote work options.
• Work from anywhere for up to 3 months a year.
• Budget for remote work equipment.
• ClassPass subscription for fitness.
• Premium health insurance.
• Meal card for employees based in France.
• Frequent team events and gatherings.