Commissions Inquiry Analyst - Remote

Overview

In this role, you'll be the "detective" of commissions. Do you enjoy problem-solving, scavenger hunts, or piecing together puzzles? If you thrive on digging deep to uncover solutions to complex issues, this could be the perfect fit for you. You'll be responsible for resolving our TA's most challenging inquiries. If you're up for the challenge, see if you have what it takes! This is a full-time position.

In Short

• The Commissions Inquiry Specialist is responsible for researching and resolving commission inquiries, including providing regular updates to all parties, collaborating with the Lead and Supervisor on escalations, and addressing new cases within 2 business days.
• Demonstrates a foundational understanding of supplier processes.
• Effectively communicates with both Partners and Suppliers, providing timely status updates and resolutions while ensuring clarity and maintaining strong relationships.
• Conducts thorough research to resolve each commission inquiry, including reviewing current and previous supplier commission reports, internal databases, supplier portals, and contacting the relevant Supplier.
• Coordinates with the Supervisor or Lead for additional support when needed to resolve cases.
• Handles any necessary tagging or adjustments as they arise.
• May travel for company events, approximately twice per year.
• Perform other tasks as assigned. Position can change based on business needs.

Requirements

• Maintain a positive attitude in all situations, staying calm under pressure even when things get hectic.
• Must have a solid understanding of TSD and its mechanics, with at least 2+ years of experience working in a TSD role within the commission department.
• Exceptional communication skills, including the ability to gauge your audience, empathetic listening, a courteous phone/email demeanor, and leading with professionalism. Confident and clear communicator across various channels (in-person, phone, email).
• Ability to work both independently and collaboratively in a team environment.
• Strong organizational and time management skills, with the ability to thrive in a fast-paced environment.
• A proactive, can-do attitude with a strong commitment to accuracy and integrity.
• Natural curiosity and proven problem-solving with an emphasis on accuracy and integrity.
• Experience with Salesforce is required; familiarity with RPM is a plus.
• Strong analytical abilities to identify and resolve transactional disputes.
• Capable of handling large volumes of data and effectively prioritizing tasks.
• Skilled in managing difficult situations and adapting quickly to shifting priorities, while collaborating effectively across departments to drive results and ensure seamless operations.
• High proficiency with computers and the Microsoft Office suite, with the ability to use independent judgment to plan, prioritize, and organize a diverse workload.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Commuter Benefits
• 401K Match
• Unlimited PTO
• Generous Parental Leave