UKG Customer Support Specialist - Remote

Overview

This position involves providing top-tier support and solving complex problems in a fast-paced, people-focused environment, assisting clients with a leading HRIS platform.

In Short

• Respond to incoming tickets and phone calls, resolving client issues within the UKG Workforce Ready platform.
• Provide timely, empathetic solutions while maintaining high standards of customer satisfaction.
• Assess and prioritize technical cases based on severity and service level agreements.
• Investigate customer configurations using internal documentation, manuals, and external resources.
• Maintain detailed records of case resolutions and client interactions within support systems.
• Identify trends, escalate recurring issues, and contribute to internal knowledge sharing.
• Build strong relationships with assigned client admins, fostering a collaborative support experience.

Requirements

• Experience with UKG and payroll systems.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Customer-oriented mindset.
• Detail-oriented with strong organizational skills.

Benefits

• Opportunity to make a meaningful impact in a mission-driven organization.
• Values innovation and flexibility.
• Focus on employee well-being.