Telematics Customer Support Lead - Remote

Overview

We are seeking a driven and experienced Telematics Customer Support Lead to join a high-impact team responsible for delivering an outstanding customer experience.

In Short

• Serve as a platform expert for clients in transportation and logistics.
• Lead the intake and escalation process for customer issues.
• Mentor and coach support and commercial teams.
• Establish and manage KPIs to enhance customer satisfaction.
• Analyze support cases and provide feedback to engineering and product teams.
• Support cross-functional collaboration to improve platform usability.

Requirements

• Proven experience in customer support roles.
• Strong understanding of telematics and logistics.
• Excellent communication and leadership skills.
• Ability to analyze data and drive improvements.
• Experience with KPI management.

Benefits

• Opportunity to work with a high-impact team.
• Flexible remote working environment.
• Professional development and mentoring opportunities.
• Engagement with diverse clients across multiple industries.