Telematics Customer Support Lead - Remote

Overview

The Telematics Customer Support Lead will play a crucial role in the Truck Trailer Americas organization by enhancing customer support and product quality through effective issue resolution and team development.

In Short

• Lead customer support for the Lynx Fleet platform.
• Manage customer issues and escalations effectively.
• Mentor and develop support teams within Lynx.
• Establish KPIs to improve customer experience.
• Conduct reviews to enhance support case handling.
• Communicate with various stakeholders including executives.
• Utilize Salesforce for case management.
• Foster trust and effective communication.
• Demonstrate strong problem-solving skills.
• Work under pressure with diplomacy and tact.

Requirements

• Bachelor’s degree required.
• 6+ years in customer success or support roles.
• Experience with technical products preferred.
• Solutions-oriented mindset.
• Strong communication skills with stakeholders.
• Ability to work under pressure.

Benefits

• Competitive salary range of $90,263 - $157,959 annually.
• Opportunity to work with a diverse and global team.
• Access to innovative technology and solutions.
• Career growth and development opportunities.
• Commitment to diversity and equal opportunity employment.