Technical Support Consultant (Networking & Cybersecurity) - Remote

Overview

This position involves providing high-quality technical support for clients using SaaS, software, and hardware solutions, ensuring smooth operations and exceptional customer experiences.

In Short

• Deliver technical support via calls, chats, and emails.
• Gather and analyze technical information to resolve complex issues.
• Maintain up-to-date knowledge of products, services, and IT infrastructure.
• Collaborate with developers and cross-functional IT teams to troubleshoot and resolve technical issues.
• Ensure secure handling of sensitive customer information.
• Provide excellent customer service to maximize satisfaction and retention.
• Contribute to process improvements and knowledge sharing within the support team.

Requirements

• Experience in technical support or related field.
• Strong understanding of networking and cybersecurity principles.
• Ability to work in a multicultural and multilingual environment.
• Excellent communication skills.
• Problem-solving skills and attention to detail.
• Ability to mentor junior colleagues.

Benefits

• Opportunities to enhance technical skills.
• Gain exposure to global technologies.
• Contribute meaningfully to high-impact projects.