Subscription Operations Specialist - Remote

Overview

This position is for a Subscription Operations Specialist who will manage subscription lifecycles and ensure customer satisfaction while optimizing processes.

In Short

• Manage subscription lifecycles including renewals, downgrades, and cancellations.
• Act as a liaison between customers and internal teams.
• Develop expertise in product offerings.
• Conduct negotiations regarding subscription terms.
• Identify operational inefficiencies.
• Maintain accurate records in the billing system.
• Support process improvements and data-driven decision-making.

Requirements

• Detail-oriented and customer-focused professional.
• Ability to collaborate with cross-functional teams.
• Strong analytical and negotiation skills.
• Experience in subscription management.
• Excellent communication skills.

Benefits

• Fully remote position.
• Supportive, mission-driven environment.
• Opportunity to develop skills in subscription operations.