Sr. Customer Success Manager - Fraud/AML Strategy - Remote

Overview

The Sr. Customer Success Manager will act as a strategic partner to enterprise clients in FinTech, banking, and e-commerce, assisting them in optimizing their fraud detection and AML compliance strategies.

In Short

• Serve as the primary point of contact for enterprise customers.
• Help clients define success criteria and develop tailored solutions.
• Collaborate with internal teams to deliver enhancements.
• Monitor detection system performance and analyze metrics.
• Educate clients on fraud/AML best practices.
• Facilitate customer success through quarterly reviews.
• Represent the voice of the customer internally.
• Drive product innovation and roadmap improvements.

Requirements

• Strong consulting skills.
• Expertise in fraud prevention.
• Experience in AML compliance.
• Ability to make data-driven decisions.
• Strong communication and collaboration skills.

Benefits

• Opportunity to work with top-tier clients.
• Engagement with advanced machine learning models.
• Collaborative work environment.
• Professional growth opportunities.