Sr. Customer Success Manager, Enterprise - Remote

Overview

This role is designed for an experienced customer success professional who thrives in managing complex enterprise accounts. You will be responsible for ensuring customer satisfaction, driving product adoption, and fostering advocacy across multiple organizational levels.

In Short

• Serve as the primary point of contact for assigned enterprise accounts.
• Collaborate with customers to develop Mutual Value Plans.
• Analyze account performance and proactively execute plans.
• Partner with internal teams to optimize implementations.
• Drive product adoption and ensure customers realize ROI.
• Track and report on customer success metrics.
• 5+ years in a customer-facing role.
• Proven ability to consult with executives.
• Strong communication skills for executive audiences.
• Experience with SaaS platforms preferred.

Requirements

• 5+ years in a customer-facing role with 2+ years managing complex enterprise accounts.
• Proven ability to consult with executives and influence across multiple organizational levels.
• Strong communication skills, capable of synthesizing complex information for executive audiences.
• Experience in strategic account planning, risk assessment, and value realization.
• Demonstrated project management skills for coordinating multi-stakeholder engagements.
• Ability to thrive in ambiguous situations and create structure while driving results.
• Customer-centric mindset focused on satisfaction, retention, and growth.
• Experience with SaaS platforms and B2B enterprise environments is preferred.

Benefits

• Base salary: $98,000–$140,000 per year; On Target Earnings (OTE) $140,000–$200,000.
• Eligibility for stock options and other performance-based incentives.
• Comprehensive medical, dental, vision, disability, and life insurance.
• Health Savings Account (HSA) with employer contribution.
• 401(k) with employer match and immediate vesting.
• Flexible PTO, 8 paid holidays, and quarterly recharge days.
• 18 weeks paid parental leave.
• Access to coaches and therapists through wellness programs.
• 2 volunteer days per year and commuting benefits.
• Fully remote with flexibility to work from home or designated office locations.