Software Engineer, IoT Reliability - Remote

Overview

This role offers the opportunity to take ownership of the reliability and health of a large-scale IoT device fleet. You will work at the intersection of embedded systems, backend infrastructure, and site reliability to ensure devices remain online, performant, and resilient.

In Short

• Design, implement, and maintain systems to monitor and improve IoT device health at scale.
• Develop internal tools and scripts for device setup, QA automation, and fleet observability.
• Collaborate with backend and hardware teams to support device integration, calibration, and reliability.
• Investigate and resolve fleet-wide issues using logs, telemetry, and metrics.
• Test and optimize hardware to ensure peak performance.
• Conduct periodic health assessments and recommend firmware or process improvements.
• Serve as the primary point of contact for hardware health and report findings to operations teams.
• Author and maintain troubleshooting guides, playbooks, and documentation for internal use.
• Travel occasionally to support on-site deployments or device debugging.

Requirements

• Hands-on problem-solving skills.
• Experience with IoT systems and device management.
• Strong collaboration skills with cross-functional teams.
• Ability to monitor and improve system reliability.
• Experience with automation tools.
• Knowledge of troubleshooting methodologies.
• Understanding of backend infrastructure.
• Strong communication skills.
• Willingness to travel for on-site deployments.

Benefits

• Opportunity for ownership and scalability challenges.
• Engaging work with occasional travel.
• Impact on operational efficiency and user experience.
• Collaboration with cross-functional teams.
• Innovative problem-solving environment.