Service Desk Technician - Bilingual Dutch/English - Remote

Overview

This position offers an exciting opportunity to provide essential technical support in a fast-paced environment, assisting users across various hardware and software platforms.

In Short

• Provide technical support to corporate clients through phone, email, and chat in both Dutch and English.
• Troubleshoot issues related to Microsoft Operating Systems (Windows 7, Windows 10), Office 365 applications, Outlook, and mobile device configuration.
• Handle a high volume of support requests (50-60 per day) efficiently and accurately.
• Use Active Directory to manage network password resets and assist with network printer configurations.
• Support VPN connectivity and resolve remote access problems using remote control tools.
• Maintain punctual attendance and adhere to organizational policies and ethical standards.
• Promote a customer-focused approach and align with company values during all client interactions.

Requirements

• Strong communication skills in both Dutch and English.
• Technical proficiency in troubleshooting hardware and software issues.
• Ability to manage multiple tasks efficiently.
• Experience in providing technical support in a corporate environment.

Benefits

• Opportunity to work in a dynamic team.
• Professional growth and development.
• Engaging work environment.